Introduction to Facilities Management

Background to Facilities Management

Organizational Responsibilities

Financial Management

Budgetary Control

Change Management

SUMMARY

Risk Management

Business Continuity

Work Facilities

Facilities Management as a Value proposition

Threats

Security Audits

Catering

Waste Management

Relocation & Churn

Recap 4

Archetypes of Facilities Management Value Chains

Characteristics of Business Models in The Facilities Management Sector

Influencing Factors

Assignment

Introduction Customer/Stakeholder Management In Facilities Management

Customer Related Facilities Management

Tell Us About Your Company

Measuring Customer Satisfaction

Critical Success Factors & Associated Tools In Customer Related Performance

Recap 5

Facilities Manager Responsibilities

Recommended Courses

Case Study 1- Shell (Individual Analysis)

Case Study: BIM Case Studies;